Troubleshooting for Online Library Access

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You should see a table above this line of text. If you don't, you will need to enable Javascript.

In the table below common problems are listed with suggested potential solutions.

Issue Solution
Marist account username and password

Contact the Marist College Help Desk:

Keep in mind that the elearning username and password is not always the same as your Marist account username and password.

Make sure your Marist account password does not have any special characters in it. Use only letters and numbers.

Clearing Cookies

Why: if you are having problems accessing a page, after you make a recommended change you might need to clear your old cookies so your computer does not "remember" the problem .

Personal Firewall

If you have a personal firewall, such as the Norton Personal Firewall, the Macafee Internet Security Suite, etc. on your computer, you may need to make the Marist Library a trusted user. Consult the documentation or support site for your particular firewall to learn how to add "http://online.library.marist.edu" as a trusted user. Also make sure that ports 80 and 8080 are not blocked by the firewall.

Institutional Firewall

If you receive an error message that says "Page not found," or "Cannot find server or DNS," or if your browser waits and waits and nothing happens, you have run into an institutional firewall or DNS issue.

Most corporations, government entities, and school districts have firewalls in place that may block access. Ask the Network Administrator to add http://online.library.marist.edu as a "trusted user" in the firewall.

In addition, some companies' network security policies will not permit access to online services via ports 80 and 8080. Your computer must be able to access ports 80 and 8080 in order for you to gain access to our online resources.

Google Accelerator

Google Accelerator is a program made freely available by Google that you intentionally would have downloaded and installed on your personal workstation. If you have merely searched Google, you will not have the Google Accelerator on your computer. Google Accelerator may cause the Marist Online Library databases to stop working. To temporarily turn it off, consult the Google Accelerator Support Page instructions.

Issues with Institutional Computers

Employers, other libraries and other colleges configure their networks with the primary goal of protecting the parent institution. Sometimes those network settings, Internet access policies, and network security policies block your access to library resources. Please be aware that an institution's IT security policies may prohibit the Network Administrator from making adjustments to your security settings. If modifying workstation or network settings is not technically possible or is prohibited, then you will need to access the library's databases from your home computer or another location. 

If you are unable to access the Marist Online Library from work or another college, then you should talk to the Help Desk or Network Administrator at that institution to see if modifications can be made to enable your access.

 

 

Enabling JavaScript

Mozilla FireFox

1. From the browser's menu bar, select Tools.

2. Click Options.

3. Select the "Content" Icon

4. Make sure that the Enable JavaScript box has a check mark.

 

Internet Explorer

1. From the browser's menu bar, select Tools.

2. Click Internet Options.

3. Click the Security tab.

4. Click Custom Level.

5. Scroll down to Scripting > Active Scripting.

6. Click Enable to select it.
Note: If the radio button is already selected, JavaScript is enabled. Complete the remaining steps to exit.

7. Click OK on each screen.

Enabling Cookies

 

Mozilla FireFox

1. From the browser's menu bar, select Tools.

2. Click Options.

3. Select the "Privacy" Tab.

4. Under the Cookies tab, be sure that the "Allow sites to set cookies" checkbox is checked.

 

Internet Explorer

1. From the browser's menu bar, select Tools.

2. Click Internet Options.

3. Click on the Privacy tab. 

4. Set your browser to "medium".


Clearing Cookies

 

Mozilla FireFox

1. From the browser's menu bar, select Tools.

2. Click Options.

3. Select the Privacy Tab, then click the Clear Now button next to Private Data.

4. Click on the button Clear Cookies Now.

Internet Explorer

1. From the browser's menu bar, select Tools.

2. Click Internet Options.

3.Select the "General" tab.

3. Under Browsing History, click the Delete... button.

4. Then click the Delete Cookies button.

 

Disabling the Brower Pop-up Blocker

Mozilla FireFox

1. From the browser's menu bar, select Tools.

2. Click Options.

3. Select the Content tab.

4. Uncheck the Block Pop-up Windows checkbox.

Internet Explorer

1. From the browser's menu bar, select Tools.

2. Select Pop-Up Blocker then, Turn Off Pop-up Blocker.

 

Allowing Pop-up Blocker Exceptions

Mozilla FireFox

1. From the browser's menu bar, select Tools.

2. Click Options.

3. Select the Content icon.

4.Click on the exceptions button.

5. Type the URL of the domain that you wish to allow pop-ups from.

6. Click Allow, then Close..

Internet Explorer

1. From the browser's menu bar, select Tools.

2. Select Pop-Up Blocker Settings.

3. Type the URL of the website you wish to allow Pop-Ups from.

4. Click Add.

5. Click Close.

Enabling Java

Mozilla FireFox

1. From the browser's menu bar, select Tools.

2. Click Internet Options.

3. Under the Content section, be sure that the "Enable Java" and "Enable Javacript" checkboxs are checked.

Internet Explorer

1. From the browser's menu bar, select Tools.

2. Click Internet Options.

3. Select the Security tab.  

4. You will find a long box of possible items to check off.  Scroll down until you find the Java Applets box.

5. Enable.


Contact: James A. Cannavino Library
Revised: 2009 August 13